Lex & Connect

• Amazon Lex: (same technology that powers Alexa)

  • Automatic Speech Recognition (ASR) to convert speech to text

  • Natural Language Understanding to recognize the intent of text, callers

  • Helps build chatbots, call center bots

• Amazon Connect:

  • Receive calls, create contact flows, and cloud-based vir tual contact center

  • Can integrate with other CRM systems or AWS

  • No upfront payments, 80% cheaper than traditional contact center solutions

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