Lex & Connect

• Amazon Lex: (same technology that powers Alexa)

• Automatic Speech Recognition (ASR) to convert speech to text

• Natural Language Understanding to recognize the intent of text, callers

• Helps build chatbots, call center bots

• Amazon Connect:

• Receive calls, create contact flows, and cloud-based vir tual contact center

• Can integrate with other CRM systems or AWS

• No upfront payments, 80% cheaper than traditional contact center solutions